FAQs

General

“How do I access the free MP3 download?”

At the very bottom of our homepage (scroll all the way down), you will find a subscribe box for our email newsletter. When you sign up, you will receive a free positive affirmations MP3 to help you feel calm and confident as you prepare for the birth of your baby. The MP3 download will be sent automatically, 24 hours after you sign up. If you haven’t received it after this time, double check your spam folder. You can opt out of our emails at any time.

“What languages are your courses available in”?

Our courses are only spoken in English, however we do have subtitles available in French, Spanish, Italian, German and Portuguese.

“I bought the course over a year ago and can no longer access it. Can you help me log in?”

All our courses come with 12 months unlimited access ( Although the digital elements are yours to keep forever). If you purchased your course over a year ago and want to watch the course content, you will have to purchase it again. Pop our customer support team an email if you are having issues.

“I’m not sure whether to book a zoom course or download the Hypnobirthing Digital Pack, is there a big difference?”

Both the Zoom courses and the Hypnobirthing Digital Pack offer a fully comprehensive hypnobirthing antenatal programme. The main difference is that if you attend the Zoom course you will get your questions answered in real time and also receive ongoing follow-up support from one of The Positive Birth Company hypnobirthing teachers, who will be on hand to answer your queries via email, or where necessary, arrange a time to talk on the phone. With the Hypnobirthing Digital Pack, you have the freedom to complete the course in your own time, wherever you like.

“We are growing our family via surrogacy. Are your courses open to the intended parents and the birthing person?”

Yes! We are here to support all families, and we know our community of parents is diverse with a range of different circumstances and experiences. If you are using surrogacy to grow your family, both the birthing person and the intended parent or parents are very welcome to join. Just send an email to us at hello@thepositivebirthcompany.co.uk and we’ll be very happy to welcome you to one of our programmes.

“What’s the difference between the Pregnancy Pack and the Hypnobirthing Pack?”

Put simply, the Pregnancy Pack is for pregnancy and the Hypnobirthing Pack is for birth. The Pregnancy Pack is a fully comprehensive online course to guide you through each stage of your pregnancy, giving you on-demand expert advice and support at any time of the day or night. From piles to anxiety and everything in between the Pregnancy Pack is a digital pregnancy manual for the 21st century. The Hypnobirthing Pack, on the other hand, is a fully comprehensive online hypnobirthing antenatal course to prepare you for a positive birth experience. You’ll learn about the physiology of birth and the science behind what happens to your body during labour, along with life-changing hypnobirthing tools and techniques to stay calm, focused and empowered during birth - in any birth scenario. Use the Pregnancy Pack for a positive pregnancy and the Hypnobirthing Pack for a positive birth.

“I have lost my course Gift Card, how do I get a new one?”
We are unfortunately unable to replace Gift Cards if they are lost, they need to be treated like cash. The risk of loss and title for Gift Cards pass to the purchaser upon our delivery to the carrier. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

Hypnobirthing Digital Pack

“When should I start the course?”

There is no hard and fast rule about the best time to start the Hypnobirthing Digital Pack and, as you have access for a full twelve months, you will be able to revisit the material as often as you like. Don’t worry if you find us late in your pregnancy, either - it’s never too late to get stuck in! We’ve had expectant parents start the course at 40 weeks pregnant and still find it really beneficial in helping them prepare for a positive birth. 

“Is it worth me doing the Hypnobirthing Digital Pack if I’m having a planned C-section?”

YES! The Hypnobirthing Digital Pack is designed to make all births better. The course includes information on gentle caesareans and many of our mums have fed back that the breathing and relaxation techniques greatly helped with preparing for C-sections – both scheduled and unplanned!

“I purchased the hypnobirthing pack over a year ago but I can’t access it?”

Our hypnobirthing pack is valid for 12 months only. If you bought your pack over a year ago and want to use it again, you will need to purchase it again.

“I purchased the Hypnobirthing Digital Pack but haven’t received a confirmation email / I can’t log in.”

Often when no confirmation email is received it’s because payment didn’t go through successfully or the email address used to register for the course had an error in it (hootmail.com, .co.yk and so on!). Don’t worry, though, we can get to the bottom of it. Email hello@thepositivebirthcompany.com with your name and the date you signed up and we’ll do a bit of investigating for you. 

I’ve purchased the Hypnobirthing Digital Pack and now want to join the private Facebook group – where can I find it?

Login to the Hypnobirthing Digital Pack you will find details in the first module, scroll to the bottom and you will find a link to the private Facebook group, including the access passcode. Your request to join will be approved within 24 hours. 

I’m having trouble downloading the MP3s, can you help?

The easiest way to download the MP3s is on a laptop or desktop - below each of the MP3s, you’ll find a download button. Just click the download button and the track will download automatically.

If you have an iOS device, you may wish to drop the downloaded MP3s into iTunes. From which, you can then sync them to your mobile device. Alternatively, you can use a third-party sites such as Dropbox or Google Drive (both free) to store the MP3s and then access them on your mobile device from their mobile apps.

If you wish to download the MP3s directly to your mobile device, you'll need to use a mobile browser and not the Teachable app. In the mobile browser, below each of the MP3s, you’ll see a ‘download’ button. Tap the button to download the MP3 to your device’s files.

With a quick online search, you can find lots of tutorials custom to your device that will offer further guidance for downloading MP3s, if you’re unable to follow the steps above.

“If I don’t like the Hypnobirthing Digital Pack, can I get my money back?”

Yes. If you have watched less than 20% of the content and contact us within 14 days of purchasing the pack, we will issue you with a full refund. We will ask you for your feedback to help inform any future improvements we make to the course.

Fertility Pack

I bought the Fertility Pack but it keeps being called the TTC (Trying To Conceive) Pack in the videos?

No need to worry, you’re still watching the Fertility Pack! It was previously called the TTC Pack but we changed the name to Fertility Pack. All videos and content still relate to TTC.

Freya

“Is there an Android version of the app?”

Yes! You can download Freya for Android from the Google Play Store.

“I want to listen to my own playlist on Spotify/Apple Music in the background, but Freya’s audio is not loud enough. How can I make Freya louder?”

First open Spotify, or another third-party app of your choice and start playing your music. Once your music is playing, open Freya. Freya will automatically lower the volume of the third-party app to a threshold that should allow you to comfortably hear both.